Terms & Conditions

 

 

The tours featured on ChinaUnbound.com (hereinafter called ChinaUnbound) are designed and operated by ChinaUnbound Limited ¡®the Company¡¯of #702, Kangmei Mansion, 33 Zhongshanzhong Road, Guilin, China, which is registered in China under company number 4503051103728.

 

The following Terms & Conditions, together with the relevant information set out on this website, will form part of the contract between our clients and the Company. Please read them carefully before you book tours.

 

The receiving of your deposit and/or final payment indicates that you ( or your travel agent when applicable)and the persons you have paid for have read this Terms & Conditions, and that you (and your agent) have accepted it.

 

1. Booking Your Tour 7. Complaints And Claims
2. Payment 8. Time Difference
3. Cancellation And Refund 9. Data Protection Act
4. Travel Ducumentation 10. Responsibility of ChinaUnbound
5. Insurance 11. Rights of ChinaUnound
6. Tipping  

 

1. Booking Your Tour

a) Our aim is to provide exactly the right holiday to suit your requirements. You can call us on +0086-773-2887 355 or email: info@chinaunbound.com and we will tailor make an itinerary for you and provide you with a price per person. In order to maintain our customer services standards and to assist with the on-going training of our staff we may record or monitor our telephone conversations or emails with you.

 

b) The arrangement of the booked tour will be processed and be secured only upon our receiving of a deposit of 30% of the total tour cost from the clients. The balance or full payment is required 30 days prior to tour starting date. A full payment is required at the time of your last-minute booking made within 30 to 1 day prior to the actual traveling date. Once the reservation is confirmed, ChinaUnbound will send the clients a confirmation letter, which suggests the detailed information of the tour.

 

c) Many airlines now require the full name of all passengers travelling. We will therefore ask you at the time of booking to confirm the number of members in your party and to provide us with the first forename (as shown in each passport) as well as the title and surname of each member.

 

d) Special Requests, such as diet, room location, twin or double bedded room, a particular facility or flight seat which are an important factor in the choice of holiday, should be indicated on the Booking Form or made in writing. We will pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. The Company will try to arrange for Special Requests to be met, but cannot guarantee that they will be, nor will the Company be liable if any Special Request is not met. The provision of any Special Request does not constitute a term of your contract with us unless we have confirmed in writing that your requirement will be met.

 

e) A contract will come into existence in the name of Tour Confirmation Voucher on the date on which we accept your deposit or full payment. When you make a booking you are confirming that you understand our Terms & Conditions and have accepted them on behalf of yourself and all members of your party. All contracts with ChinaUnbound Limited are made in China subject to these booking conditions and are subject to China law and exclusive jurisdiction of the China Courts. Both parties agree to submit to the jurisdiction of the China courts at all times.

 

2. Payment

a) We accept payment by Western Union, by wire transfer, by Visa, Master card and American Express credit card, by PayPal, but not personal checks.

 

b) If our clients pay by credit card, an extra 4% transaction fee will be charged and added onto the payment.

 

c) For the convenience of our clients, ChinaUnbound quotes in US$ instead of in Chinese dollar RMB. The official exchange rate between US$ and RMB may differ from time to time, and actually US dollar is tended to devaluate when compared to the value of RMB. ChinaUnbound friendly promises that, once our clients have transferred 30% of total payment as deposit, the balance would keep the same as calculated in US regardless of the possible devaluation of US$.

 

3. Cancellation And Refund

a) ChinaUnbound reserves the right to make changes in the itinerary or to cancel a tour at any time whenever ChinaUnbound believes it necessary for the interest, the comfort, convenience, or safety of our clients. If ChinaUnbound cancelled any tour or part of tour, ChinaUnbound is liable for the refund of the money unspent.

 

b) Our clients can also cancel the reservation if necessary. Our clients¡¯ cancellation refers to:

 

        i) Clients have completed the full payment.

        ii) Clients have transmitted the deposit.

        iii) After transmitting the deposit, clients fail in transmitting the balance on time as required.

 

c) Clients¡¯ cancellation should be made in writing to ChinaUnbound and will be subject to the following cancellation charges from the date the written cancellation is received or the due date of the balance required to be paid.

 

Days prior to Departure Date Loss
30 days or Above Loss of deposit
15-29 days 40% of Total Tour Cost
8-14 days 60% of Total Tour Cost
2-7 days 80% of Total Tour Cost
In 1 day 100% of Total Tour Cost

 

Note:*70% of the deposit would be applicable within 12 months for the next trip arranged by ChinaUnbound.

 

        *We strongly recommend that you secure adequate travel insurance, which should in most cases include cover, under certain circumstances, against loss of          deposit or cancellation fees, at the time of booking.

 

c) If your tour covers Yangtze River Cruise, in addition to the cancellation fee above, there is a penalty which is based on the relevant policy issued by the Cruise Company. If the confirmed tour reservation is cancelled or changed while it is in progress, or if any programs are missed because of the individual behaviors such as early departure/late arrival or cancel the attractions, the unused services cannot be refund nor exchangeable.

 

d) No refund will be made if you voluntarily leave a trip for any reason after the trip has begun. No refund will be made either if you prefer not to take any arranged programs or meals. Refunds will be at the discretion of ChinaUnbound if you are involuntarily forced to leave a trip for any reason.

 

4. Travel Ducumentation

All clients must be in possession of a valid passport and necessary visa or permits for the commencement of travel. All such documentation is the sole responsibility of the clients. ChinaUnbound may assist you in applying for the necessary travel documentation upon request, however, ChinaUnbound accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

 

5. Insurance

The insurance we offer is the Travel Agencies¡¯ Liability Insurance, which is regulated by the China National Tourism Administration. This insurance only covers the property losses, injury or damage occurred during the guided tour caused by the travel agency, it doesn¡¯t cover any mishap or problems that might occur on your free time or caused by yourself. Our insurance is not applicable for the customers who only order either hotel or flight bookings.

 

ChinaUnbound strongly recommends our clients to buy your own travel insurance before your trip to China. You may plan your trip several months in advance, you would never know what may happen that may result in the trip cancellation, or injury, illness etc during your trip. Generally speaking, travel insurance is affordable and convenient, and most travel insurance companies offer Trip Cost Cancellation and Interruption Insurance, emergency medical transport and medical expenses insurance. Please carefully read the trip insurance policy, noting any deductibles, exceptions or exemptions for pre-existing conditions, activities, diseases or areas of the world.

 

6. Tipping

Tipping has now become popular in China. The time the guides and drivers spend on the road with you means time away from their home and family, especially for the overtime night programs. Therefore, it is one of the best ways to show your appreciation and recognition of what they have done for you unless you are unsatisfied with their manner and service.

 

Since tipping is a personal matter, it is not included in our quotation. If you have no idea how much the proper tipping is, the following standard is for your reference:

 

Size of Group (person) per day for guide by per person per day for driver by per person
1 US$18 US$7 to US$11
2-5 US$8 to US$10 US$5 to US$6
6-9 US$5 to US$7 US$3 to US$4
Above 10 US$3 to US$5 US$2

 

For active tours like hiking, cycling, rafting, to double the tipping is suggested.

 

Besides, tipping is expected by hotel bellboys too.

 

The above information is for your reference only. Based on your satisfaction on the service, you may tip as much as you feel comfortable, from a big extra to none.

 

7. Complaints And Claims

Shall you feel unsatisfied with any service we have provided, our clients agree to notify the local tour guide/ local travel agent/head office right away to avoid the potential similar problems happening again in the rest of the trip.

 

In the event of a complaint or claim for compensation, please inform us by email, regular mail, or facsimile in writing form within 15 days from the end of your tour. Relevant receipts and substantiated evidence must be attached to the letter of claim. Please contact our customer service center at service@chinaunbound.com or phone at +86-773-2887357 as soon as possible. Also, any comments or suggestions of our clients are highly appreciated.

 

8. Time Difference

The time that appears in any form such on web, in email or attached file as related to ChinaUnbound and its business refers to Beijing Time. China has only one standard time called Beijing Time, which is 13 hours ahead of American EST, 16 hours ahead of American PST, and 8 hours ahead of London, England. For example, 20:00 Beijing Time is 07:00 in New York city, 12:00 in London.

 

9. Data Protection Act

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name, and address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law.

 

10. Responsibility of ChinaUnbound

a) ChinaUnbound is not responsible for any rejection of entry by immigration and custom officials, even if our clients hold valid passport and proper visas. Tours costs cannot be refund or forwarded.

 

b) ChinaUnbound is not responsible for any loss or injury or damage to person or property in connection with climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond ChinaUnbound¡¯s control. Neither ChinaUnbound nor any of its affiliates or subsidiaries shall be responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the afore-mentioned causes.

 

c) ChinaUnbound shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by ChinaUnbound.

 

d) ChinaUnbound is not responsible for any delay or cancel of flights, trains or ships, therefore, ChinaUnbound shall not bear any loss caused by such delays or cancels.

 

e) Many of ChinaUnbound tour packages include activities which require attention, caution and discipline such as climbing onto/out of the boats and up/down to the hills, entering the exiting ancient tombs or caves, visiting high altitude area like Tibet and so on. Our tour guides may give our clients advice and assistance in these activities, but it is at our clients¡¯ own risk to undertake such activities.

 

f) ChinaUnbound is not responsible for the stolen and lost of valuable items of the client because of his/her negligence. ChinaUnbound is not responsible for value, reliability, quality or authenticity of any goods purchased while on tour or for any mailing, freight or shipping arrangements.

 

g) Clients should realize the international travel risk and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Due to the extreme high altitude, the individual traveler to Tibet is required to provide a doctor¡¯s certificate stating that he/she is fit to travel and his/her blood pressure and heart condition are normal. ChinaUnbound will not undertake any legal obligation in participants¡¯ health conditions.

 

11. Rights of ChinaUnound

ChinaUnbound reserves the following rights:

 

a) To modify the confirmed itinerary if air schedule, hotel or surface transportation changes, and/or events beyond ChinaUnbound¡¯s control make such alteration necessary. If such a situation arises, the increase or decrease of the tour cost will be recalculated and both ChinaUnbound and the clients shall accept accordingly.

 

b) To change itinerary for the reason of weather, fire, strikes, war, flight schedule adjustment or cancel, safety issue, political reason, custom regulations, natural disasters and others.

 

c) To make changes in the itinerary or to cancel a tour at any time whenever ChinaUnbound believes it necessary for the interest, the comfort, convenience, or safety of our clients.

 

d) To modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

 

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